Once everything is deployed, the time will come when an actual session is needed.

Android devices: QuickSupport agent pushed via MaaS360 with Instant Install to supported Android enterprise enrolled devices.

iOS devices: QuickSupport app with device based VPP licenses pushed via MaaS360 with instant install to Supervised iOS devices.MaaS360 can deploy the app to devices silently in the following scenarios: MaaS360 will be utilizing the QuickSupport agent (the other is an administrative app). In the case of mobile devices, there are 2 applications available from TeamViewer. MaaS360 can make it easier to get the TeamViewer sessions going by deploying the agent via the app catalog. If TeamViewer will be used going forward, please work with your MaaS360 account representative to go from trial to customer There will be a redirect to a TeamViewer page. Once this is complete, back on the MaaS360 services page, enter the email address used, and click authorize. Please continue through the process as required, even if the machine being used to sign up is not the machine that is going to administer TeamViewer. NOTE: There may be prompts for TeamViewer app installs on the device. Once the trial is created, there will be an email notification that must be acknowledged to finalize before MaaS360 can bind with the service All that is required is an email address that is not currently tied to a TeamViewer Account There is a link within the settings to setup a trial account. The TeamViewer remote support is enabled under the services page in MaaS360 (if you do not see the option, please reach out to your account representative to enable). The below steps are for new customers only) (NOTE: If you are already a TeamViewer client, please reach out to your account representative. To get started, follow the instructions below.

The TeamViewer integration is quick and easy to setup, and a breeze to implement. MaaS360 has partnered with TeamViewer to offer a remote viewing/remote control experience across all devices that MaaS360 supports in MDM (iOS, Android, macOS, and Windows).

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